Telecommunicator
Eastern Kentucky University
Richmond, KY
Full-time
Call Center / Customer Service
Posted on April 16, 2024
Telecommunicator
Eastern Kentucky University
Title: Telecommunicator
Position Type: Fulltime Staff
Search Type: External - minimum 7 days
Department: 02R000 - Facilities Management & Safety
Division: 4R0000 - Finance & Administration
Position Location: Richmond Campus
Driver Classification: Non-Driver
FLSA: Non-Exempt
Schedule Type: Full Time (40 hrs per week or more)
Hours Per Week: 40
Additional Schedule Details: Schedule includes varying hours and fluctuating shifts, including weekends, holidays and overtime. Due to the nature of emergency services, occasional unplanned overtime is required.
Posted Salary Grade: Non-Exempt - 39
Retirement: KERS
Contact Person: Tanishia Campbell
Job Summary/Basic Functions
The telecommunicator will serve as the focal position for all communications within the University's Division of Pubic Safety using in depth knowledge of all university and division functions, operations and geography to assist in protecting the well being of all University facilities, faculty, staff, students and visitors.
Minimum Qualifications
Education: High School/GED
Experience: 6 months experience in an office or customer service setting
Licensure & Certifications: DOCJT Telecommunications Academy certification or eligible for certification after 5 week residency academy.
Preferred Qualifications:
Must have Kentucky Telecommunications certification or be eligible for certification. Non-certified candidates must attend DOCJT 164 hour 4 week telecommunications academy and achieve certification requirements.
Job Duties:
- 25% - Answering phone calls - ()
- 30% - Dispatching - ()
- 20% - Documentation - ()
- 10% - Activate Emergency Notification Systems - ()
- 10% - Technical Systems Monitoring - ()
- 5% - Office Tasks - ()
Sponsorship: Visa sponsorship will be considered on a case-by-case basis, depending upon the needs of the unit, available sponsorship budget, and the qualifications of the candidate.
Funding Source: {GenericListType_funding}
Open Until Filled: Yes
Special Instructions:
AA/EEO Statement
Eastern Kentucky University is an Equal Opportunity/Affirmative Action employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.
Background Check Statement
Offers of employment are contingent upon satisfactory background check.
To apply, please visit: https://careers.eku.edu/jobs/telecommunicator-richmond-campus-kentucky-united-states
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