Technology Support Professional
Old Dominion University
Norfolk, VA
Full-time
Information Services / Technology (IT)
Posted on May 6, 2024
Posting Details
Posting Details
Working Title
Technology Support Professional
Position Number
HR2372
Department
INFORMATION TECHNOLOGY SERV-ACAD
Location
Norfolk, VA
Type of Position
Hourly
Type of Job
EEO Category
C Technicians
Job Description
Provide technical guidance, knowledge, and support of university-managed IT resources including, but not limited to: Networked and Stand-Alone Workstations, Laptops, Mobile Devices and Virtual Desktops, Cloud Services such as Box or Office 365, Local and Networked Printers and Client and Server-Side applications. Exercise excellent customer service skills in support of all faculty and staff members of the University through building relationships, documenting work clearly and completely, following up and following through on your commitments, learning continuously and delivering solid operational metrics.
Type of Recruitment
Knowledge, skills and abilities
Basic working knowledge of and ability to troubleshoot computer and mobile operating systems (Windows 7/8/8.1/10, MacOS 10.X, iOS, Android), hardware, software, peripherals, and appropriate system management and security tools in a network environment. Efficient time management to prioritize tasks and handle multiple projects and deadlines. Demonstrated ability to communicate professionally and effectively with customers, team members, and leadership.
Special licenses, registration or certification
None
Education or training
None
Level and type of experience
Basic experience in information technology support.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Working knowledge of information technology support in a corporate, administrative, or educational setting.Familiarity with IT asset management suites such as Ivanti, LANDesk, Altiris, SCCM or Remedy.Usage of a ticketing system such as Remedy, ServiceNow, Footprints or ZenDesk
Custom configuration of a computer purchase to meet end-user requirements – Understanding of Active Directory and Group PolicyEnterprise-level anti-virus / anti-malware suites.
Virtualization technologies such as Citrix, VMWare and VirtualBox.Remote support applications such as Microsoft Remote Desktop, Dameware, Apple Remote Desktop – Familiarity with Linux distributions, software and management tools.Basic scripting in VBScript, Batch or Powershell.
CompTIA A+, Network+ or Security+ certification.
Conditions of Employment
29-hour work week, Monday-Friday, between 8 am and 5 pm; 1500 hours per year.
Annual Salary/Hourly Rate
Salary non-negotiable $ - 19.07 per hour
Posting Detail Information
Job Requisition Number
S02635
Job Open To
General Public
Open Date
05/06/2024
Close Date
05/10/2024
Open Until Filled
No
Special Instructions Summary
None
Criminal Background Check
The final candidate is required to complete a criminal history check.
College Home Page
Department Home Page
odu.edu/its
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Alternative Hiring Process
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Working Title
Technology Support Professional
Position Number
HR2372
Department
INFORMATION TECHNOLOGY SERV-ACAD
Location
Norfolk, VA
Type of Position
Hourly
Type of Job
EEO Category
C Technicians
Job Description
Provide technical guidance, knowledge, and support of university-managed IT resources including, but not limited to: Networked and Stand-Alone Workstations, Laptops, Mobile Devices and Virtual Desktops, Cloud Services such as Box or Office 365, Local and Networked Printers and Client and Server-Side applications. Exercise excellent customer service skills in support of all faculty and staff members of the University through building relationships, documenting work clearly and completely, following up and following through on your commitments, learning continuously and delivering solid operational metrics.
Type of Recruitment
Knowledge, skills and abilities
Basic working knowledge of and ability to troubleshoot computer and mobile operating systems (Windows 7/8/8.1/10, MacOS 10.X, iOS, Android), hardware, software, peripherals, and appropriate system management and security tools in a network environment. Efficient time management to prioritize tasks and handle multiple projects and deadlines. Demonstrated ability to communicate professionally and effectively with customers, team members, and leadership.
Special licenses, registration or certification
None
Education or training
None
Level and type of experience
Basic experience in information technology support.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Working knowledge of information technology support in a corporate, administrative, or educational setting.Familiarity with IT asset management suites such as Ivanti, LANDesk, Altiris, SCCM or Remedy.Usage of a ticketing system such as Remedy, ServiceNow, Footprints or ZenDesk
Custom configuration of a computer purchase to meet end-user requirements – Understanding of Active Directory and Group PolicyEnterprise-level anti-virus / anti-malware suites.
Virtualization technologies such as Citrix, VMWare and VirtualBox.Remote support applications such as Microsoft Remote Desktop, Dameware, Apple Remote Desktop – Familiarity with Linux distributions, software and management tools.Basic scripting in VBScript, Batch or Powershell.
CompTIA A+, Network+ or Security+ certification.
Conditions of Employment
29-hour work week, Monday-Friday, between 8 am and 5 pm; 1500 hours per year.
Annual Salary/Hourly Rate
Salary non-negotiable $ - 19.07 per hour
Posting Detail Information
Job Requisition Number
S02635
Job Open To
General Public
Open Date
05/06/2024
Close Date
05/10/2024
Open Until Filled
No
Special Instructions Summary
None
Criminal Background Check
The final candidate is required to complete a criminal history check.
College Home Page
Department Home Page
odu.edu/its
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Alternative Hiring Process
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Describe your experience, and level of support provided, with the following hardware: printers, desktops/laptops, Macs?
(Open Ended Question) - * Describe your experience with the following operating systems: Windows 10, Windows11, macOS.
(Open Ended Question)
Required Documents
- Resume
- Cover Letter/Letter of Application
- Other Document
- Yellow Layoff Form
- Blue Layoff Card
- AHP Letter
