Collection Representative

Pennsylvania State University University Park, PA Full-time Call Center / Customer Service

Posted on May 2, 2024

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Collection Representative

Finance and Business is a value driven organization that supports thousands of university faculty, staff, and students, while also providing services to the broader community and society. The Office of Budget and Finance is part of the Finance and Business team and has a vision to recruit, develop and retain outstanding people who efficiently provide exceptional service in support of Penn State's teaching, research and public service missions. Our values model those of Penn State's and we firmly believe in the value of Respect, which encourages us to "respect and honor the dignity of each person, embrace civil discourse, and foster a diverse and inclusive community." As an incoming team member in the Office of the Budget and Finance, it will be expected that all employees embody and model Penn State's and Finance and Business's commitment to diversity, equity, and inclusion.

The unit of Loan Servicing & Collections within the Office of the Bursar is seeking a motivated individual to fill a full-time position as Collections Representative - Senior Support.

The position is primarily responsible for loan servicing and the collection of delinquent student accounts for the University by placing and responding to calls and online queries from students, parents, and third-party agencies.

Additional responsibilities include:

Process payments, including remote deposit, and perform end-of-day reconciliation
Process payment agreements
Perform address searches and update account addresses
Process Total Permanent Disability assignments/cancellations and death cancellations for delinquent student account balances, Federal Perkins loans, and University loans
Process incoming/outgoing mail, including scanning and indexing
Process deferments and certification for enrolled students, physicians in residency programs, AmeriCorps and Peace Corps participants, and active due military
Perform collections calls for past due tuition and loans, offering payment plans, when applicable.
Monitor student accounts to identify and resolve defaulted payment plans

This position also serves as the main contact for one of the contracted collection agencies. This includes verifying Placement Acknowledgements and Close and Returns reporting and completing quarterly inventory reconciliations.

The successful candidate for this position must:

Maintain a high level of professionalism and the ability to meet specific deadlines and demonstrate the ability to work independently and handle multiple tasks simultaneously
Communicate clearly and accurately, both verbally and in writing
Possess strong organizational skills with an attention to detail
Comply with Federal Regulations, the Fair Debt Collection Practices Act (FDCPA), and privacy laws such as the Family Educational Rights and Privacy Act (FERPA) and the Gramm-Leach-Bliley Act (GLBA)

Minimally requires an Associate's Degree and 4 years of relevant experience, or an equivalent combination of education and experience. Proficient knowledge of Microsoft Office suite applications. Experience with student and business systems/software is highly desirable.

This position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.

Due to the financial and fiduciary responsibilities of this position, successful completion of a credit history check will be required in addition to standard background checks.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

Apply online at https://psu.wd1.myworkdayjobs.com/PSU_Staff/job/Penn-State-University-Park/Collection-Representative_REQ_0000055415-1

CAMPUS SECURITY CRIME STATISTICS: For more about safety at Penn State, and to review the Annual Security Report which contains information about crime statistics and other safety and security matters, please go to http://www.police.psu.edu/clery/, which will also provide you with detail on how to request a hard copy of the Annual Security Report.

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Collection Representative

Pennsylvania State University

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