Programming Coordinator, Residential and Hospitality Services

University of Pennsylvania Philadelphia, PA Full-time Hospitality

Posted on April 6, 2024

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Programming Coordinator, Residential and Hospitality Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Programming Coordinator, Residential and Hospitality Services

Job Profile Title
Coordinator B

Job Description Summary
Reporting to the Director, Strategic Initiatives & Planning for Residential & Hospitality Services (RHS), the Programming Coordinator leads outreach programs and events aimed at student engagement, education, and provides ongoing guidance for student programs affiliated with Residential & Hospitality Services initiatives.

Job Description

The Programming Coordinator will support RHS engagement at select resource/student fairs, presentations, and campus events. Additional activities will include helping to coordinate major events on campus, such as First Six Weeks; supporting the development of websites and online communications; and partnering with other members of the Communications team to advance the mission and strategic priorities. The Programming Coordinator also plays a key role in managing the day-to-day operations, in particular administrative tasks such as purchasing, event logistics, financial management, and scheduling.

This position will be expected to work outside of regular schedule during peak activity periods (e.g., move-in). To the extent possible, managers will provide timely notice of modified work schedules.

Other Responsibilities Include:

Communicates policies and information verbally and in writing in a professional and helpful manner.
Works collaboratively with Residential and Hospitality Services to provide information and assistance to customers via phone, e-mail, and personal contact.
Promotes a positive image of Residential and Hospitality Services through professionalism, knowledge, efficiency and excellent customer service.
Hires, trains, and supervises student workers for Sansom Place West Information Center.
Meets regularly with colleagues from various teams to share information and learn about upcoming initiatives or projects.
Coordinates with the Communications team to support marketing and communications events and campaigns.
Provides meeting and event support for the Residential and Hospitality Services Team.
Responsible for mail distribution to most offices to Sansom Place West, which includes the Office of College Houses & Academic Services, New Student Orientation & Academic Initiatives and Bon Appetit.
Compiles and reports on customer inquiries and complaints.
Supports Residential Services office operations, i.e., room reservations, leadership calendars, administrative support, etc.

Qualifications

A bachelor's degree and 3 years to 5 years of experience, with a minimum of 3 years being customer service experience, preferably in an academic setting or related area, is strongly preferred.
Strong oral and written communications skills, as well as interpersonal skills, with an understanding of and deep commitment to service excellence.
Demonstrated experience providing front line customer service to a culturally diverse population of students, parents, staff and guests of a prestigious University.
Must be able to develop good working relationships with colleagues and other University staff and students.
Demonstrated initiative, curiosity, creativity and problem-solving skills.
Demonstrated ability to work independently, utilizing sound judgment working independently within a supportive team environment.
Excellent organizational and interpersonal skills; attention to detail, ability to focus simultaneously on competing priorities, collaborate with a variety of internal partners to accurately interpret their communications needs for electronic/print resources, and work independently and collaboratively.
Organization, multi-tasking, and attention to detail are essential.
Proficiency in workplace computing required: word processing, spreadsheet, database management, Internet.
Event planning and logistics, scheduling, and promotion skills
Experience with social media outreach
Tech savvy, proficient in MS Office, Adobe Suite, video and photo editing, StarRez
Occasional evening or weekend work may be required during peak periods.

About the Division of Business Services

The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD's mission is to provide high-quality service in a fiscally responsible manner. Currently, the Division is focused on three major initiatives:

Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels.
Driving productivity for the Division and its customers through the better use of technology.
Enhancing service offerings through upgrades and expansions of facilities.

Residential & Hospitality Services is one of seventeen departments reporting to the Division of Business Services. Consistent with the Business Services mission, our underlying philosophy is to provide our clients with high quality services in a fiscally responsible manner. Residential & Hospitality Services is a group of dedicated, innovative, and student-centered staff that oversee the on-campus living and dining, as well as conferences, programs and events hosted at Penn. The team works closely with other partners to provide students and guests with services that support living and learning at the University of Pennsylvania.

For more information about BSD visit: https://www.business-services.upenn.edu

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Residential and Hospitality Services

Pay Range
$43,919.00 - $62,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Sansom-West/Programming-Coordinator--Residential-and-Hospitality-Services_JR00085435

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Programming Coordinator, Residential and Hospitality Services

University of Pennsylvania

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